Registrar’s Office Administrative Assistant – Client Facing Support-American University of Paris, Paris 7e
Nom du programme/ université/Program or University Name : The American University of Paris
Intitulé du poste/Job Title : REGISTRAR’S OFFICE ADMINISTRATIVE ASSISTANT – CLIENT FACING SUPPORT
Nature du poste/Job Type : CDI
Lieu du poste/Location : Paris 75007
Type de contrat : CDI
Lien :
job description :
Position availability :
Responsibilities :
REGISTRAR’S OFFICE ADMINISTRATIVE ASSISTANT – CLIENT FACING SUPPORT
CLASSIFICATION: Technician (T3)
DEPARTMENT: Registrar’s Office
SUPERVISOR: Deputy Registrar or any other supervisor as designated by the President
DUTIES:
Front Desk Support and Registrar Office Mailbox Management:
· Assists students, staff, faculty, and visitors with requests at front desk. Receives and transfers incoming calls. Directs traffic for Academic Success Center offices, in conjunction with ACE front desk support. Reception duties (hands out ID cards, answers questions, logs academic forms, helps with student check-in).
· Coordinates printing and reprint requests and distribution of student ID cards and Beaux Arts cards.
· Processes student services requests received in electronic or in-person format. Serves as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of individual communications.
· Oversees registraroffice@aup.edu inbox to include reading and ensuring inbox emails are responded to in a timely manner.
· Prepares and handles incoming and outgoing mail, including proper handling of registered mail, etc.
Assistance in Office Processes
· Issues official and unofficial transcripts. Tracks statistics from Parchment as needed or requested. Coordinates with partner universities for batch transcript fulfillment every semester.
· Issues batch certificates every semester (Enrollment, NAVIGO, etc.).
· Verifies and processes Net ID activations.
· Verifies and approves CVEC attestations via an online tool.
· Verifies Holds, processes course withdrawals, grade changes, CR/NC grading and Incomplete grade change processing.
· Maintains webform for professor absences and course cancellations. Manages and distributes information on canceled and make-up courses.
· Under supervision, manages final exam data entry and clean up.
· Participates and assists with Check-In every semester and new student registration as needed.
· Processes placement results as received.
· Participates in the preparation and organization of the Graduation ceremony (degree window creation and updates, printing of degree applications, etc.)
· Assists in the preparation of transfer credit evaluations for the Assistant Registrars or Deputy Registrar to review.
Miscellaneous Administrative Tasks
· Supports the work of assistant registrars in areas including but not limited to scheduling, student record management, registration changes, retention notes, manual grade changes, archiving of forms and records, and diploma dates.
· Supports the University Registrar and Deputy Registrar as needed during peak periods of the Academic Year. (e.g. assists with correspondence, data entry, preparing and formatting documents, special registrar projects, etc.)
· Executes office-wide filing projects.
· Supports office projects needed. Edits and updates online academic forms and documents as needed. Assists with mail merges when appropriate.
· Manages office supplies, duplication orders, etc.
Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the department.
Skills :
QUALIFICATIONS:
· Knowledge and understanding of the American system of higher education or willingness to learn.
· English fluency (strong spoken and written), with fluency in French preferred.
· BTS degree (Associates) or equivalent.
· Highly organized and detail oriented.
· Excellent proven Microsoft Excel skills.
· Ability to work well under pressure.
· Ability to deal effectively with internal and external clients and to work well within a team.
Qualifications :
QUALIFICATIONS:
· Knowledge and understanding of the American system of higher education or willingness to learn.
· English fluency (strong spoken and written), with fluency in French preferred.
· BTS degree (Associates) or equivalent.
· Highly organized and detail oriented.
· Excellent proven Microsoft Excel skills.
· Ability to work well under pressure.
· Ability to deal effectively with internal and external clients and to work well within a team.
Other :
Conditions :
Remote work policy
Required Documents :
APPLICATIONS:
To apply, please send your CV and cover letter to recruitment.hr@aup.edu and title the email in the following convention: “First and Last name – Registrar’s Office Administrative Assistant ”.
Any candidate who applies must have the legal right to work in France.
Contact :
